Client Assistance

Welcome to LaVestimente. Whether you have a question about fit, fabric, or the status of your order, we are here to assist.

Before You Contact Us

Looking for your order? If you have received your shipping confirmation email, you can track your package directly using the tracking number provided.

• Please remember that our global logistics process takes 2–5 business days for dispatch and 7–15 business days for delivery to the US/UK.

• If your tracking hasn't updated immediately, don't worry—it often takes 48 hours for the carrier system to register the package.

How to Reach Us

1. Email Assistance

For all inquiries, please email us at: assistance@lavestimente.com

• Response Time: We aim to respond to all inquiries within 24–48 hours (Monday – Friday).

• Ticket Priority: Please do not send multiple emails for the same issue, as this pushes your inquiry to the back of the queue.

2. Business Inquiries

For partnerships, press, or wholesale inquiries, please use the subject line: "Partnership Opportunity - LaVestimente".

3. Administrative Office

Please note: This is our financial headquarters. Do not send returns to this address. For returns, please contact us via email to receive the correct warehouse label.

LaVestimente HQ 501 Agudos do Sul St., Itaquaquecetuba, Sao Paulo 08589-410 Brazil