FAQ

Frequently Asked Questions

Welcome to our FAQ page. Here, we aim to answer the most common questions our customers may have. If you don't find the information you're looking for below, feel free to reach out to us via our Contact page.


How do I place an order?

To place an order, simply follow these steps:

  1. Browse our website and select the product you wish to purchase.
  2. Choose your preferred size, colour, quantity, and any other available options.
  3. Click on “Add to Basket”, then proceed to your shopping cart.
  4. Follow the checkout process and enter your shipping and payment details.

Which payment methods do you accept?

We accept a wide range of payment methods, including credit/debit cards (Visa, MasterCard, American Express), PayPal, and select local payment options depending on your location.


What are the delivery times?

Delivery times may vary depending on your location and the specific product. Generally, orders are delivered within 10 to 15 working days. You can find estimated delivery times on each product page before placing your order.


Can I track my order?

Yes, you will receive tracking information as soon as your order has been dispatched. This will allow you to monitor the status and progress of your delivery.


What should I do if I receive a damaged or incorrect item?

If you receive a damaged or incorrect item, please contact us immediately. We're here to assist and will resolve the issue as quickly as possible.


Do you accept returns?

Yes, we accept returns of unused and undamaged items within [insert return period here]. Please refer to our Returns Policy for detailed information.


How can I contact customer support?

You can get in touch with our customer support team via our Contact page. We are available to assist with any questions or issues you may have.


We hope these answers have been helpful. If you have any further questions or require additional support, don’t hesitate to contact us. Thank you for choosing LaVestimente.