Returns and Refunds Policy

Effective Date: 21/11/2024

Returns & Refund Policy – LaVestimente

1. Customer Satisfaction
At LaVestimente, your satisfaction is our priority. We strive to provide exclusive, high-quality products. If for any reason you’re not completely satisfied with your purchase, our returns policy ensures a straightforward and secure process for all involved.

2. Eligibility for Returns

  • Return Request Period: You must request a return within 28 days of receiving your order.

  • Condition of Returned Items:

    • Items must be unused, in their original condition, with all tags and packaging intact.

    • To avoid ambiguity, ‘unused’ is defined as items showing no signs of wear, damage, or alterations from their original state.

  • Exceptions: Personalised products, clearance items, or any product clearly marked as non-refundable at the time of purchase cannot be returned.

3. How to Request a Return

  • To initiate a return, contact our customer support team via email at contact@lavestimente.com.

  • In your email, please include your order number and a detailed reason for your return request.

  • Important: Prior return authorisation is mandatory. Items returned without prior approval may not be accepted.

4. Return Shipping Costs

  • Free Returns: Return requests made within 14 days of receiving your order will qualify for free return shipping, covered by LaVestimente.

  • Return requests made after this initial 14-day period (up to 28 days) will require the customer to cover return shipping costs, except in cases where the item is faulty or an incorrect product was sent. In such instances, LaVestimente will cover all shipping expenses and provide a replacement or full refund.

5. Return Processing and Inspection

  • Once your return request is approved, you will receive detailed instructions and the return address via email.

  • Please securely package your product to prevent damage during transit.

  • Upon receipt of your returned item, we will inspect it in accordance with documented internal criteria (available upon request) to confirm its condition.

6. Refunds

  • Refunds will only be processed after confirming the returned product's integrity.

  • The refund will be issued solely to the original payment method used during purchase.

  • Please allow 5–10 business days after inspection completion for your refund to be processed.

7. Faulty or Incorrect Items

  • If you receive a faulty or incorrect item, please contact us immediately at contact@lavestimente.com.

  • In these circumstances, LaVestimente will offer either a replacement or a full refund and will cover all related return shipping costs.

8. Legal Compliance

  • This policy complies fully with applicable consumer protection laws, ensuring customer rights are respected while maintaining LaVestimente’s operational sustainability.

  • Any condition that could be interpreted as conflicting with applicable laws will be adjusted accordingly to ensure a fair balance between customer rights and company protection.

9. General Provisions

  • We encourage customers to read this policy carefully before placing an order.

  • LaVestimente reserves the right to modify this policy at any time. Changes will not retroactively affect orders placed prior to such modifications without prior notification.